Privacy Policy

Ben Marlow Tuition customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact Details

Email ben@marlowtuition.co.uk

What information we collect, use, and why

We collect or use the following information for student education and welfare:

• Names and contact details for students/children
• Names and contact details for parents, guardians, carers

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for student education and welfare are:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

Names and contact details of students are necessary in order to communicate with them about providing tuition and to be able to deliver the tuition itself either online or in person, and also to generate and deliver invoices and give feedback on progress. Names and contact details of parents / guardians may also be necessary for the same reasons if they are the ones arranging the tuition. The benefit is that tuition can be successfully arranged, delivered, invoiced, and the student can be updated on their progress. The benefits are greater than the possible risks because without this information it would not be possible for the student (including via their parents / guardians) to receive the tuition they are seeking and to benefit from the services provided.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

Names and contact details of students are necessary in order to understand and respond to any queries, complaints or claims from them. Names and contact details of parents / guardians may also be necessary for the same reasons if they are the ones arranging the tuition or making a query, complaint or claim. The benefit is that students or their parents / guardians can have their queries, complaints or claims dealt with in an organised manner. The benefits are greater than the possible risks because without this information it would not be possible for the student (including via their parents / guardians) to have any queries, complaints or claims understood and answered.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you (if you are the student and an adult)
• Parents or carers (if the student is a child)

How long we keep information

12 months after tuition has ended, unless needed in order to comply with the UK government requirement of keeping records for at least 5 years after the 31^st January deadline of the relevant tax year.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Others we share personal information with

• Parents and carers (if student is a child)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated Feb 2026